The netfiles Customer Support Team is available by telephone or email to answer your questions. When calling us, you won’t be connected to an anonymous call center. Instead, you can directly talk to a netfiles expert, who will support you on all technical matters related to the the configuration and use of your netfiles data room. If you prefer to send us your enquiry by email, you can normally expect a qualified answer within a few hours.
In addition, the extensive netfiles HelpCenter with detailed explanations and tips for using netfiles is available around the clock.
Our support line is open from Monday to Friday, 8:00 am to 6:00 pm, to take your calls and email enquiries. For urgent issues, our out-of-hours email support is available seven days a week.
If necessary, we will also help you via remote support.